To initiate returns or exchanges, please use our designated platform. We accept returns within 30 days of delivery, provided the merchandise is unworn, unwashed, and undamaged. Refunds are issued to the original payment method, while exchanges are only applicable for a different size of the same product. All return and exchange processes are completed within a week of the package’s arrival at our warehouse.
Processing Time for Returns:
Returns and exchanges are typically processed within a week of the package reaching our warehouse. If you’ve received a refund, it may take approximately 5-10 business days to reflect in your account. Any delays should be addressed with your banking provider. For further inquiries, contact our Fan Support at admin@minutwocargo.fr.
Damaged or Defective Items:
If you receive damaged or defective items, please contact our Fan Support at admin@minutwoshop.fr, attaching your confirmation number and a photo of the received product.
Cancellation and Refund Policy:
Orders can be canceled within 24 hours of placement, incurring a restocking fee of 4.99.00 USD. We don’t guarantee cancellations during any period, and the right to process your order is reserved. To cancel an order, email admin@minutwoshop.fr. Orders can be changed within 24 hours, and refunds are only applicable if you haven’t received your order within this timeframe or if there’s an issue with the product. For variations in orders, contact admin@minutwoshop.fr to initiate changes.